The intelligent omnichannel platform
for automated communication
Centralize inquiries from various channels in one system. CIP uses AI to automatically classify, structure, and process customer requests.
Why manual customer communication costs companies valuable time
Fragmented channels and unstructured data
Information gets lost between emails, phone calls, and physical mail. Employees spend 30% of their time manually sorting requests.
How CIP automates your customer service centrally
Central hub: All channels flow together in a single, structured inbox.
AI-powered classification: The CIP recommender automatically assigns queries.
Rule-based real-time automation: Status messages, replies, and forwarding occur immediately – without manual intervention.
The result for your team
40% less manual processing
Faster response times
Higher customer satisfaction
Scalable service without additional staff
We believe in the power of communication
Seamless control of your
Incoming and outgoing communication
CIP acts as a central hub that receives information from all sources, processes it, and outputs it again via the optimal channel.
Incoming communication
Intelligently capture queries
Inquiries, damages, complaints and bookings
are provided via a variety of communication channels.
Via web portal, mobile app, email, chat or telephone. Tickets are created automatically and the customer is continuously notified about the status of the message.
Outgoing communication
Targeted interaction
Outbound communication and interaction with your customers and business partners is facilitated through your preferred channel. Prepare information via our "CIP Communication Hub" and send it through any channel you choose.
The preview shows you who will be notified via which channel. Users can even choose their preferred channel themselves.
Industry focus
Pre-configured templates for various industries. Features, terminology, ticket categories, and much more...
FEATURES
FUNCTIONS
SOLUTIONS
PORTFOLIO
Various channels are available for communication with your customers and business partners.
Cross-channel
Thanks to standardized APIs and webhooks, systems can be integrated and processes can be connected across systems.
Integration
All communication, as well as the content of our platform, is automatically translated into over 100 languages.
Multi-channel
Configure the platform according to your personal wishes:
Colors, logo or white labeling.
Branding & white labeling
Our rule-based workflow supports you in process automation.
Workflow
Our platform is device independent. We support all common devices.
Multi-device
The CIP-Recommender simplifies daily business tasks.
A.I. supported automation
Configuration and customer-specific extensions possible.
Configuration & Extension
No waiting times for your customers and business partners. Let the CIP phone bot take, structure and categorize the calls.
Phone bot
Employees, customers & interested parties, service providers. Everyone involved is quickly and easily integrated into the entire process.
Easy integration
Voice messages are automatically converted into text and structured for further processing.
Voice messages
You can easily distribute information across channels via our info center.
You always have an overview of which business partner is being contacted via which channel.
Info Center
Relevant documents can be assigned and made available in a structured manner.
Doc management
CIP also provides quite conventional web forms for making contact.
Web Forms & Chat
Live chat or rule-based chat, with CIP you have full flexibility of communication.
Chat
Inquiries, complaints, orders, damage reports or other concerns. All contacts are covered by our configurable business processes.
Business transactions
Employees, customers & interested parties, service providers. Everyone involved is quickly and easily integrated into the entire process.
Easy integration
No waiting times for your customers and business partners. Let the CIP phone bot take, structure and categorize the calls.
Contact centers
You can easily distribute information across channels via our info center.
You always have an overview of which business partner is being contacted via which channel.
Information center
Inquiries, complaints, orders, damage reports or other concerns. All contacts are covered by our configurable business processes.
Smart ticketing
How CIP makes your customer service measurably more efficient
AI-powered process automation
Customer inquiries are automatically captured, analyzed, categorized, and prioritized.
The AI recognizes requests, assigns them to the correct team, and significantly reduces manual processing steps.
Central omnichannel communication
All inquiries from email, WhatsApp, telephone and forms are collected on a central platform.
Information is processed and documented consistently across all channels.
Automated status and appointment updates
Rule-based automations send status messages, appointment confirmations and follow-up questions in real time – without manual intervention.
Rule-based workflow automation
Individually configurable workflows automatically control forwarding, prioritization, and escalations.
Processes remain standardized – and at the same time flexibly adaptable.
Scalable, multilingual platform
CIP is device-independent, multilingual, and designed for cross-channel use.
The platform grows with your company – without system breaks or media breaks.
THE MOST IMPORTANT ADVANTAGES AT A GLANCE
Durchschnittlich sparen Unternehmen mit CIP 15 Minuten pro Geschäftsvorgang. Reduzieren Sie Ihre Kosten durch intelligente Prozessautomatisierung.
0 h
Time savings per month
0.00 CHF
Savings potential per month
Interaction (request / message / phone call)
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Calculated hourly wage CHF 50
Calculated time 15min